Returns & Refunds

Return Policy:

We understand the importance of finding the perfect bag! If you’re not completely satisfied with your Ecojute bag purchase, we accept returns within seven (7) days from the delivery date. To qualify, returned jute bags must be in pristine, unused condition, with all original tags and labels intact.

Due to the nature of jute as a natural fiber, slight variations in texture or color are normal and not considered defects.

Easy Return Process:

Returning an item is hassle-free. Simply secure the item in its original packaging, ensuring to enclose your proof of purchase along with the order number. Then, send it to the designated mailing address provided below:

If you encounter any quality issues with our products, please contact us at +16477167664 or email info@ecojutebags.ca

Refund Process: Your Peace of Mind Assured

Upon receiving your returned item and conducting a thorough inspection to ensure its condition aligns with our standards, we initiate the refund process. Please allow a minimum of five (5) days from the date of receipt for us to complete this process diligently.

Rest assured, we’ll keep you informed every step of the way via email, notifying you promptly once your return has been successfully processed.