FREQUENTLY ASKED QUESTIONS

What types of jute bags and canvas tote bags do you offer?

We offer a wide range of jute bags and canvas tote bags, including shopping bags, beach bags, promotional bags, wine bags, drawstring bags, and more, all available in various sizes, colors, and designs.

Can I customize the bags with my logo or design?

Yes, we offer customization options including screen printing, embroidery, and heat transfer to add your logo, brand name, or design to the bags.

What is the minimum order quantity (MOQ) for wholesale purchases?

Our minimum order quantity is 100 pieces per design. However, we are flexible and can try to accommodate your specific requirements. Please note that producing smaller quantities may result in a higher cost per bag.

Do you offer samples before placing a bulk order?

Yes, we can provide samples for a nominal fee, which will be credited back to your final order total if you proceed with a bulk purchase.

How do I place a wholesale order?

To place a wholesale order, simply visit our website, browse our catalog, choose your desired products, and submit your order request through our online form or by contacting our sales team by Phone or email. Contact us!

What payment methods do you accept?

We accept a variety of payment methods, including Bank Cheque, Etransfers, credit/debit cards, PayPal , and more.

Can you ship internationally?

Yes, we ship our products worldwide to customers in various countries.

How long does it take to process and ship an order?

Processing time varies based on order size and customization requirements, but generally takes 2-3 weeks. Shipping time depends on the destination and chosen shipping method.

What are the shipping costs for international orders?

Shipping costs vary depending on the destination, order size, and shipping method. Please contact our sales team for a detailed quote.

Can I get a discount on bulk orders?

Yes, we offer attractive discounts on large orders. Please contact our sales team for more information.

Are your bags eco-friendly?

Yes, our jute and canvas bags are made from sustainable, biodegradable materials, making them an environmentally friendly choice.

Can I mix and match different bag styles in one order?

Yes, you can mix different bag styles, sizes, and colors in one order. We try our best to work with any of your requirements.

Can I return or exchange my order?

If you receive a damaged or defective product, please contact us within 7 days of receiving the order to arrange for a return or exchange.

Are your bags washable?

Yes, some of our bags are washable, while others are spot-clean only. For best results, we recommend handwashing with mild detergent and air-drying to maintain the quality and durability of the bags.

Can I sell your bags in my retail store or on my website?

Yes, you can sell our products in your store or on your website. We can also do custom branding for your bags with inside bag labels etc.

How do I care for my jute or canvas bag?

To prolong the life of your bag, avoid exposing it to water or moisture, and store it in a cool, dry place.

How often do you update your catalog with new designs and styles?

We regularly update our catalog with new designs. If you have specific needs or ideas, please send us an email, and we’ll be happy to provide suggestions and options tailored to your requirements..

Are there any import duties or taxes for international customers?

Import duties and taxes may apply depending on your country’s customs regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Can I request a custom size or shape for my bags?

Yes, we can accommodate custom size and shape requests. Please contact our sales team with your requirements for a quote and more information.

Do you offer any eco-friendly certifications for your bags?

Our bags are made from sustainable materials and produced in an environmentally responsible manner. While we don’t have specific certifications, we can provide documentation detailing our eco-friendly practices upon request.

How can I track my order once it has been shipped?

After your order has been shipped, we will provide you with a tracking number via email. You can track your order using the carrier’s website or by contacting our customer support team.

Can I get a discount for being a first-time customer?

We occasionally offer special promotions and discounts for first-time customers. Please follow us on social media to stay updated on our latest offers.

Are your bags suitable for heavy items?

Our jute and canvas tote bags are designed to be sturdy and durable, making them suitable for carrying a variety of items, including heavy groceries or books. However, we recommend checking the weight capacity of each bag to ensure it meets your needs.

Can I provide my own designs or artwork for customization?

Yes, you can submit your own designs or artwork for customization. Please provide high-resolution files in the required format as specified by our sales team, and we will review your submission to ensure it meets our requirements before proceeding with production.